At the end of the Journey, the driver and Passenger can leave ratings and reviews for each other from 1 to 5 stars
To get a fare estimate, go through steps to request a Journey in-app, but don't confirm the Journey. Fare estimates are shown for each vehicle option if upfront pricing is available in your area.
Vooride is available in London Only. With a Vooride account, you can request a Journey in London where Vooride operates, 24 hours a day, 7 days a week.
Scheduling a Journey in advance
The Vooride app cannot guarantee you with a specific driver.
When you request a Journey, your app sends your request to nearest driver at your pickup location.
There is no limit to the distance, you can carry on on a Journey, Journeys will automatically end after 3 and a half hours. The driver is notified by the driver app when this is about to happen,. Please tell the driver in advance if you're planning to travel a long distance. Some drivers want to make the return Journey home after finishing your journey, and it's always nice to inform them of a long Journey.
If you want to continue when Journey automatically ends, please make a new journey request. As your previous driver is close to you, he may receive this new Journey request Requesting Vooride at the airport
You can use vooride app to & from All major airports in London.
When you have a flight to catch, check the ETA (ESTIMATED TIME OF ARRIVAL) for your required vehicle option 20-30 minutes before you're ready to request pickup. For some unavoidable reasons like road Works or heavy traffic can delay the travel times. Give some extra time to yourself it will help reduce the stress that can be caused by traveling on a long flight.
Your driver's vehicle should have enough space for your luggage. If you're planning the Journey with multiple luggage or extra Journeys, you should consider requesting an appropriate vehicle option like MPV or 8 Seater.
Before requesting pickup it will be best for you to collect your luggage from the baggage claim area and be ready to step outside to get picked up by the driver.
Some airports have special requirements about where Passengers can be picked up by vehicles. Your app will confirm pickup location(s) when you're required to meet a driver at a specific area or the level of the airport terminal.
After your Journey request is confirmed by a nearest driver, your app may ask you to select a specific terminal location where your driver should meet you. You can also call your driver or may also receive a call from your driver to clarify where you'll meet.
You can explore all vehicle options available in your area before confirming your Journey. Vooride offers multiple choices to get you to your destination safely and comfortably.
1. Enter your destination address in the "Where to?" box
2. Click "CONFIRM PICKUP" or Click your pickup location on the map to enter a new address
3. Select from the list of vehicle options available in your area
4. Click one to select it for your Journey Depending on your area, you may also see the following next to each vehicle option: - Estimated Journey fare - Estimated time of arrival
According to the local law in your area, service animals are permitted to accompany Journeys at all times.
If you're planning to Journey with a non-service pet, it will be best to contact the driver who confirms your Journey request. You can send a text message or call from your app to let the driver know That you have a pet to go with.
We request you to please help drivers keep vehicles clean for all the Journeys by bringing a crate or blanket to reduce the risk of damage or mess. Some of the drivers keep a blanket in the boot.
Before a Journey starts, your app provides an ETA (ESTIMATED TIME OF ARRIVAL) for when your driver should arrive at your pickup location.
After your Journey starts, your app provides an ETA (ESTIMATED TIME OF ARRIVAL) for when you should arrive at your destination.
Please note that ETA (ESTIMATED TIME OF ARRIVAL) times are estimates which is not guaranteed. For some unavoidable reason like heavy traffic or construction work on the road can increase travel time.
Before requesting your Journey, your app will show a time in the SET PICKUP LOCATION section. That time will estimate how long the nearest drive will take to arrive at your nearby drivers should take to arrive at your pickup location.
At the bottom of your screen, you can view the ETA (ESTIMATED TIME OF ARRIVAL) for each vehicle option available in your area.
When your Journey starts, your app will time to time update the ETA (ESTIMATED TIME OF ARRIVAL) for your desired destination. Changing your pickup location When you request a Journey, the GPS in the app will suggest the best pickup location near to you.
1. Click on the pickup location section on the map
2. Enter a new address.
3. select one of the locations suggested by your app You can also change your pickup location after the Journey request sent.
1. Click "Edit" you will find it next to your pickup location section.
2. Enter a new pickup point or drag the pin to any location on the map within the circle
3. Click the "Confirm" button to initiate your request You can only adjust your pickup location for one time, and it can only be moved within the circle that's shown on your screen.
If you wish to contact your driver about a pickup location or talk about other ETA (Estimated time of Arrival) of the Journey you requested, you can do that through the app.
1. Click displays the driver's info at the bottom of your screen
2. Select "Contact" to choose calling or messaging your driver
You can cancel a Journey at any time before or after you've been matched with a driver.
To cancel before you are matched with a driver:
1. Click the info section at the bottom of your screen
2. Click CANCEL
3. You'll be asked to confirm. Click YES or NO
1. Click the driver info section at the bottom of the screen
2. Click CANCEL JOURNEY
3. Confirm cancellation
4. A cancellation fee may apply
Once a Journey has started, you can end it by notifying your driver that you'd like to End the journey. Then the driver will end the Journey for you.
If By mistake you cancel a Journey while en Heading towards your destination, simply rebook the Journey. As your last driver will be close by, he will likely be able to accept the request again to continue the journey.
Signing up with an invite code
I had an invite code issue when signing up
What is the screening process?
Adding a vehicle
Does my vehicle need to get inspected?
What types of rides does my vehicle qualify for?
When will my documents be approved?
Setting up direct deposits
Getting in-person activation and support help
I signed up to drive in the wrong city
Can I finish signing up later?
When will my account be active?
I can't create my account
Can I share my account with friends?
Using the app
Additional helpful links
Can I bring someone with me while I'm online?
When and where are the most Passengers?
Why are areas in the map colour shaded?
Can I use a video camera?
Can I use other apps or receive personal calls while online?
Receiving trip requests
Getting a trip request
Cancelling a trip
Accepting long trips
Requests from underage Passengers
Setting my Driver Destination
Navigating to a Passengers
Turning navigation sounds on and off
Turning navigation features on and off
Navigating to a Passengers
Picking up Passengers
Passengers Location Sharing
From pickup to drop-off
Changing a trip's final destination
Ending a trip
Making multiple stops on a trip
In case of an accident
How do airport pickups work?
Taking airport trips
Trip Issues and Adjustments
I was in an accident
I found an item
I found an item
Issues with my fare
My fare isn't showing in the app
My fare was adjusted
I want to refund my Passengers
I should have received a cancellation fee for this trip
This trip is missing from my pay statement
My toll or parking fee wasn't included in my fare
I had a different issue with my fare
I had too many Passengerss for my vehicle
I forgot to start my trip, or ended it early by accident
I accidentally started my trip early, or ended it late
I need a Congestion Charge reimbursement
I should have received a Wait Time fee on this trip
My Consecutive Trips earnings are incorrect or missing
Issue with a Passengers
My Passengers made me feel unsafe
The wrong Passengers took this trip
My Passengers was rude
A Passengers made a mess in my vehicle
A Passengers damaged my vehicle
Changing Passengers ratings
My Passengers used the Pool product inappropriately
Issues getting trip requests
I'm getting the wrong type of trip requests
The app is not making noise
I received a ticket
Account and Payment
Feedback on a rented/purchased vehicle
I can't sign in or go online
I'm unable to sign in
I'm unable to go online (iOS)
I'm unable to go online (Android)
Changing account settings
Updating your banking info
Resetting your password
Updating account information
I want to turn on email updates
Turn off text or email updates
I want to delete my account
I want to update email, SMS or push notification settings
Updating vehicles and documents
Update my vehicle color
Update my license plate
Update my vehicle make or model
Remove my vehicle
Questions about documents
Why do I need to submit additional documents for verification?
How to improve ratings
Account suspended over low rating
Adding and changing banking info
I need help with setting up my direct deposit
My direct deposit is late or missing
I have a different payment issue
When am I paid each week?
Where can I see my trip earnings?
Do trip fares include a tip?
How is my payment calculated?
Making multiple stops on a trip
How are Passengers cancellation fees charged?
My payment statement is missing a trip
What is the Vooride fee?
Why is the fare in my app different than the fare in my payment statement?
How to do your VAT registration
Where do I find my annual Tax Summary?
How do I calculate my net earnings from my Tax Summary?
What are the steps to sign up?
Signing up to drive with Vooride is easy. You'll get started by sharing some info about yourself and the vehicle you'd like to drive on the Vooride platform. The best way to sign up is to download the driver app. You can also sign up at partners.Vooride.com.
We'll need to review your:
- Your driver's license number
- Your vehicle registration
- Additional info and documents for a driver screening in your area.
Once your documents are checked by our staff and are approved, you will have full access to the app and then you can go online to receive requests and start making money.
You must be licensed by your local council or regulator before you can start driving with Vooride, as a private hire driver in the UK.
To get your licence, you must meet age criteria, Your driving experience, and Your vehicle requirements will be considered, as well as passing CRB (CRIMINAL RECORD BEUREU)https://www.onlinedisclosures.co.uk/already-using-online-disclosures/transport-for-london/ and medical checks. https://www.gov.uk/guidance/assessing-fitness-to-drive-a-guide-for-medical-professionals
English language requirements:https://tfl.gov.uk/info-for/taxis-and-private-hire/english-language-requirement
You can check details by searching for the official website of your local council or regulator.
If you meet the age, driving experience, and vehicle requirements, you will need to also provide a valid driver's licence, vehicle registration, and proof of insurance before driving with Vooride.
Note that requirements to sign up as an Vooride driver-partner vary by city, and you may be required to complete additional onboarding steps.
If you want to find out more, head to Vooride.com via the link below, then go to 'Drive' and tap 'Seeing information for this city' where you can enter your city.
Here you will find all the information to walk you through getting set up and on the road.